ACCESSIBILITY

At The Georgian Peaks Club, we strive to give every guest an unforgettable experience during every visit. It’s our mission to promote an inclusive environment where all guests can enjoy their experience to the fullest.

All documents, or the information contained in the document, will be provided in a format that takes into account the person’s disability. Documents can be requested by phone, email (admin@georgianpeaks.com), or by visiting our front office located in the Main Lodge.

FEEDBACK

We appreciate any and all feedback on accessibility issues and policies at our Club. For more information, please call us toll free at 1.800 461-9723, or locally at 519 599-6771, so that we may assist you in greater detail. You can also email any questions or concerns regarding accessibility to The Georgian Peaks Club at admin@georgianpeaks.com

SPECIAL OLYMPICS ADAPTIVE SKI PROGRAM

This program is supported by the Georgian Peaks Club, but run independently from our ski school department. With this program we see mentally challenged individuals, not physically challenged, come and ski at our club. We will provide volunteer instructors to assist with this program when at the Club.

ONTARIO TRACK 3 ASSOCIATION & CANADIAN ASSOCIATION FOR DISABLED SKIING

For more information on ski programs in Ontario and Canada for people with disabilities, please visit the Ontario Track 3 Ski Association or Canadian Association for Disabled Skiing (CADS).

MOUNTAIN ACCESSIBILTY

(Please read the following as to what lifts/facilities can accommodate people with disabilities)
The following lifts have this capability:

·         Champlain – detachable quad chair

·         Rogers – quad chair

·         Minute Mile – quad chair

For use of any other assistive devices on-hill please contact Front Office.

PARKING

Designated disabled parking spaces are located to the far right of the Main Lodge with easy access to the base area. Please note that you must display a blue disabled permit in your vehicle.

· 3 parking spots at the far right of the Main Lodge

TRANSIT/TAXI

Collingwood’s Ace Taxi (705.445.3300) also provides vans with space to store a folding wheelchair, but the guest must have sufficient dexterity to enter and exit the vehicle under their own power.

TICKETS

The Georgian Peaks Club does not offer ticket discounts for guests of our members with disabilities. However, an accompanying ski "buddy" or support person is eligible to receive a free ticket. Tickets must be purchased in person from any ticket window or Front Office.

SPECIAL LIFT LINE PRIORITY

There is no lift line priority however they do not stand in the general lift line. The Ski Patrol access line by the front at the lift line is used as there is some preparation required to get ready to load the chair with a ski rigger. If you have a disability that affects your ability to stand in the lift line, please visit the Front Office and speak to a representative for more information.

ASSISTIVE DEVICES

A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefiting from any of our activities or services. Exceptions may occur in situations where we determine the device may pose a risk to the health and safety of a person with a disability, or to the health and safety of others at the Club. If you have an assistive device that is excluded, please inquire with the Front Office to see if an alternative arrangement can be made.

RESTAURANT/WASHROOM ACCESS

There are wheelchair accessible washrooms at (or near) the following locations.

· The Main lodge has a ramp to the Family washroom that is wheelchair accessible (Family washroom)

· Lower level of Alpine Centre at Coaches Corner – 2 washrooms (Ladies and Men)

EQUIPMENT RENTALS

We do not have any ski equipment for skiers with disabilities available for rent. All disabled skiers must come prepared with their own equipment that is up to operational standards.

SERVICE ANIMALS

We’re happy to welcome service animals here at The Georgian Peaks Club. All service animals are allowed to be on the parts of our premises that are open to the public, as long as the animal is not otherwise excluded by law. During the winter season, larger service animals (i.e. guide dogs) are not permitted on the chairlifts. If you have any questions please visit our Front Office to confirm where and how the service animals can be accommodated.

EMERGENCY PROCEDURES

At this time there is no disabled staff in the buildings.

Any disabled occupants should be made known to management (if we have a group of disabled skiers on hill on any given day) Any disabled person should be considered for assistance in emergencies and, if required, this need should be brought to the attention of fire fighters.

ACCESSIBILITY TRAINING

The Club will ensure that training is provided to: (a) all Employees; (b) all persons who participate in developing the Company's policies; and (c) all other persons who provide goods, services or facilities on behalf of the Company. Training will include:

A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and requirements of the accessibility standards;
A review of this Accessibility Policy;
How to interact and communicate with persons with various types of both visible and non-visible disabilities;
How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or support person;
How to use equipment and/or devices made available on the Club's premises to assist persons with disabilities with obtaining, using or benefiting from the Club's goods and services; and
What to do if a person with a disability is having difficulty accessing the Club's premises and/or goods and services.

The training will be appropriate to the duties of the person receiving such training. The Company will incorporate this training requirement into hiring practices to ensure that new employees complete the required training within a reasonable time of having accepted a position with the Club.

We will maintain a record of Employees who receive and complete the training. The records will include the dates that training is provided, and the names of the individuals who received and completed the training.